• Orders, Shipping and Delivery

    • How can I pay for my order?

      You can pay using either a Visa or MasterCard credit

    • After checkout is complete, am I able to add, change or cancel my order?

      You can add, change or cancel your order up until the order is submitted. If you need to cancel an order after it has been submitted please refer to the Modere Returns and Exchanges Policy for instructions on how to return an order.

    • How does your shipping work?

      Our shipping rates are based on the weight of the parcel and where you live.

      Local Address: 1st kg - S$8.00, 2nd kg - S$9.00, 3kg and above - S$10.00
      Delivery Time (Monday to Friday) : 9:00am to 12:00pm , 12:00pm to 3:00pm, 3:00pm to 6:00pm, 6:00pm to 10:00pm
      Delivery Time (Saturday) : 9:00am to 12:00pm
      Urgent Delivery - S$18.00 (within 3 hours)
      FREE Shipping within Singapore for S$250.00 and above (include GST)
      (delivery on next working day for orders made before 1.00pm)

      Note :
      No delivery on Sunday and public holidays
      We do not deliver to PO Boxes addresses.
      All price stated are not inclusive of GST.
      Goods consider sold upon pick up by freight forwarder

    • Does Modere ship outside of Singapore?

      To Malaysia only
      Malaysia Address - 1st kg - S$18.90* (Maximum 2kg, any additional will be $7.00/kg)
      (*final detailed shipping charges will be based the system when you check out)
      (delivery within 5 working days)
      FREE Shipping outside Singapore for S$300 and above (exclude GST).

      Note :
      No delivery on Sunday and public holidays
      Goods consider sold upon pick up by freight forwarder

    • Redeeming Shopping Credits.

      Please note that the $10 Shopping Credit reward for sharing (‘Give $10, Get $10) your Promo Code requires a minimum $10 spend on modere.com.sg to be redeemed. If redeeming multiple Shopping Credits, multiples of $10 must be spent.

      For example, if you have five (5) Shopping Credits you can redeem up to five (5) amounts of S$10. So to redeem S$50 in Shopping Credits, your order must be a minimum value of S$50. Your Shopping Credits will be deducted at check out.

  • Payment and Currency

    • Which payment methods may I choose from?

      We offer a number of payment methods:

      • VISA credit/debit card
      • Mastercard credit/debit card

      The My Account section of the website offers the possibility to store certain payment data securely.

    • In which currency will I be charged?

      If you have a billing address in the Singapore, we will charge you for your order in Singapore Dollars.

  • Smartship

    • What is SmartShip?

      SmartShip is a programme Modere has designed to help you conveniently replenish your lifestyle essentials. Products that you have selected for SmartShip will arrive at your doorstep according to the intervals that you choose. For example, if you know you will need Modere Mineral Solutions™ every month and a Modere Shampoo™ every other month, you can set up a SmartShip delivery profile to ensure your favorite products are shipped to you when you want them.

    • How can I set up a SmartShip delivery?

      To set up a SmartShip delivery, simply register or, if you already have an account with Modere, log into the website, shop for your favorite products, select “SmartShip” rather than “One time delivery”, select the frequency of delivery and click "Confirm". Then run through the order process to enter your shipping and payment details and hit “SUBMIT ORDER”. Once you have done that, you can view the products in your Smartship profile under the My Account icon.

    • How may I modify a SmartShip delivery?

      To modify a SmartShip delivery, simply log into the website and click on the My Account icon. Then select “My SmartShip”. This will open up your “SmartShip Manager”. You can remove any items from your SmartShip order or revise the frequency of delivery of each of the items.

    • How do I cancel a SmartShip delivery?

      To cancel a SmartShip delivery, simply log into the website, click on the My Account icon, select My SmartShip and simply remove the item from your SmartShip profile.

  • My Account

    • Will you keep my personal information private?

      We understand that online privacy is important to you. Please take the time to read our Internet Privacy Policy.

    • How can I reset my password?

      You can reset your password in your Account Information. Simply type in a new password and confirm it. Then click Update Info to save the new password.

    • How can I reset my password if I have forgotten it?

      To reset your password if you have forgotten it, simply click Sign In and click on Forgot Password? Or simply enter a new password in My Account if you are logged in.

    • Can I delete my account?

      To delete your account simply send us an email through the Contact form and we will close the account for you. Please be aware that once your account is closed you will forfeit any points you may have collected in the Customer Reward Programme.

  • Returns and Reimbursements

    • What is your returns policy?

      Without prejudice to your statutory rights, you may cancel your order without giving any reason within 30 days of shipment of your order. You must inform Modere of your decision to cancel your order. Upon a timely notice to us, we will reimburse all payments received from you for the goods you purchased and wish to cancel and will also reimburse the original delivery charges for the least expensive type of delivery offered by us, no later than 14 days from the day we have been advised of the return of your parcel to our warehouse or have received proof from you that you have returned the parcel to our warehouse. For the refund, we will use the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. You will carry the risk of loss in shipping the product(s) to us and the cost of the return.

      Also without prejudice to your statutory rights, if one or more products that you ordered on our Site would prove to be defective or damaged upon delivery, you also have 30 days from shipment of the order to contact us and request either a refund or a replacement of the defective or damaged product(s). We may require proof of the damage or ask you to voluntarily participate in a survey if the defect or damage you experienced warrants this. Upon receipt of the proof of the damage or defect we will reimburse you for the price of the defective or damaged product(s) and possibly the original delivery charges for the least expensive type of delivery offered by us. If any product(s) need to be returned to us, we will reimburse the costs of the return to you.

    • What is your returns procedure?

      You as the purchaser must notify us via the Contact form on https://www.modere.com.sg within 30 days of shipment of your order that you would like to cancel your order or return specific products in your order. We do ask that each product being returned be returned in its original container. We will provide you with a return authorisation form which you must enclose in the return parcel along with a copy of the original invoice. We’d appreciate it if you could mark each parcel with the return authorisation number that you will find on the form. You should then ensure the safe return of the products to the return address which is our warehouse in The Netherlands and which is specified on the return authorisation form.

    • What is Modere Service Policy?

      Please click here for Modere Service Policy.